How do I return an item?
We understand that shopping online may some times be difficult. If for any reason you are not satisfied with your purchase, you may return it within 21 calendar days of receipt. For specified lines, we are now offering a 30 day return policy. See below for details on this special offer. Please note that some brands may be subject to a restocking fee, see below for details.
All returns must be authorized in advance by Mylightingsource and must have a valid Return Goods Authorization (RGA) number issued by Mylightingsource before being shipped back. Any returns sent back without a valid RGA number will not be accepted and no credit will be issued. Returns made outside of our stated policy are subject to additional shipping and restocking fees depending on the supplier and situation. Please note, refunds for returned products cannot exceed the originally charged amount. A $15 fee per item is deducted from return credits to cover initial shipping fees.
Return Instructions: To submit a request for a return emaill firstname.lastname@example.org Your request will be process withing 24 hours. An email with return instructions will be sent to you as soon as possible. Please include the following information in the email -Name: -Order number: -Address: -Phone Number: -Items being returned: -Reason for return: Refunds will only be issued under the following conditions: The merchandise must be in re-saleable condition, in its original carton, including all packaging materials and accessories. Merchandise must not have been installed or altered in any way. Merchandise must be return shipped at customer’s expense. No returns will be allowed for Discount or Clearance products, except for damaged or defective shipments. No returns on bulb or part orders. All items that were delivered more than 21 calendar days ago are considered FINAL sales and are not eligible for return or replacement.
The following companies will be charged a 25% restock fee for returns: Corbett, CSL, Forecast, Hanover Lantern, Hudson Valley, Meyda Tiffany, PLC, Triarch, Woodbridge, House of Troy, Hi-Lite.
Damaged or Defective Items
We will replace any defective or damaged item or wrong item shipped, if you notify us within 21 calendar days of receipt of the item. If you choose to return a defective, damaged or misshiped item without providing us the opportunity to replace it, a $15 shipping and handling cost will be applied, along with any additional expidited shipping charges or residential delivery fees incurred on your behalf. To request replacement of a damaged, defective, or wrong shipped item, please email email@example.com. All replacements must be authorized in advance by Mylightingsource.com. We will replace any defective or damaged item or wrong item shipped, if you notify us within 21 days of receipt of the item. If you choose to return a defective, damaged or misshipped item without providing us the opportunity to replace it, a $15 shipping and handling cost will be applied, along with any additional expedited shipping charges or residential delivery fees incurred on your behalf. My shipment arrived damaged or defective.
How do I get a replacement? In spite of our best efforts, occasionally a light fixture will sustain damage in transit. We’ll get replacement parts or a replacement fixture to you as soon as possible free of charge. We are not responsible for expediting replacements, they will be sent regular ground, but will try to get the product out to you in a timely manner. To help us expedite your request, Please email us at firstname.lastname@example.org , giving us as much detail as possible about the damaged fixture. Having a detailed description of the problem helps us resolve the issue and get the new parts or a new fixture to you as fast as possible. If we need to replace the entire item, (rather than just sending parts), we will send you a replacement acknowledgement form, that you must sign and return (by fax or email) before a replacement will be sent. If you choose to return a defective, damaged or misshiped item without providing us the opportunity to replace it, a $15 shipping and handling cost will be applied, along with any additional expidited shipping charges or residential delivery fees incurred on your behalf