Our products ship directly from various distribution centers using UPS, FedEx or a trucking company. Orders above $99 will be shipped at no charge, all others will be charged a flat $15 shipping fee. On fixtures designated to ship by truck, there will be an additional flat freight charge of $75.00 added to your order.
We pride ourselves in offering exceptional customer service and want you to receive your products in excellent condition and in a timely fashion.
In some instances delays may occur. Mylightingsource does not have control over the manufacturer’s inventory, production or shipping schedules. If there are delays or backorders from the manufacturer you will be notified in a timely manner. If you wish to cancel your order due to a backorder see cancellation policy.
Mylightingsource is not responsible for any lost or damaged shipments. Please note that once the common carrier verifies through tracking that the item has been delivered, we cannot be held liable for loss.
If loss or damaged does occur, you must file a claim to the respective shipper within 36 hours. To expedite your fixture replacement request, please complete our damaged items form, or call our customer service department at 1-877-516-9233. Mylightingsource currently will ship to Hawaii and Alaska. Orders to Hawaii and Alaska will have a surcharge that will be displayed during the ordering process.